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Frequently Asked Questions

About your order

Q:I want to confirm my order.
A:You can check your order details by logging in and checking your order history on My Page.

Q:Can I cancel the ordered product?
A:If your order is not ready for shipment, please let us know by email. We will contact you after confirming.
If you have not yet shipped:Delete your order from here.
Shipped:Your order cannot be canceled.

Q:I want to change the delivery address and size after placing an order.
A:Please contact Zapaca Service for any changes.
However, it may not be possible depending on the shipping status of the product. Please note.

Q:I want to change the color, size and payment method of the ordered product.
A:No changes can be made after placing an order.
If you want to change your order details, please cancel the order from the"Order History"page of My Page and purchase again.
*Cancellation may not be possible depending on the timing. Please contact Zapaca Service.
*Coupons that can only be used once cannot be reused.

About member registration

Q:Can I purchase without registering as a member?
A:Yes. You can use and purchase without registering as a member, but if you register as a member you can use the point service and My Page.

Q:I want to change the registered address or phone number.
A:After logging in, please go to"Edit Member Information"on My Page.

Q:I forgot my login ID (email address).
A:Your login ID is the email address you entered when you registered. If you have forgotten, please contact us using the inquiry form.

Q:Please tell me about the storage of personal information, credit card information, etc.
A:We use a cryptographic communication technology called SSL (Secure Socket Layer) so that everyone can apply with peace of mind. Therefore, you do not have to worry about leakage during transmission. The registered information of members is protected by a password for privacy protection and security. Please manage your password strictly. Protecting your password and your computer from unauthorized access is important to you. Please be careful when using it on a computer shared with multiple people. We do not store the credit card information, so there is no problem such as leakage. Please be assured.

About the product

Q:How can I choose the size that suits me?
A:The size chart is posted on the website. Please refer to it.

Q:Can I wrap gifts?
A:Gift boxes and shop bags are not available on this site. Thank you for your understanding.

Q:Is it possible to change the length?
A:We are sorry, but we do not accept repairs.

Q:Is there a restock?
A:For products that are sold out and displayed as"Out of stock", we have a service to notify you by email when the number of products in stock exceeds the specified number. Please register for the restocking notification email on the product details page.

Regarding delivery

Q:I would like to have products with different order numbers shipped together.
A:Products are shipped by order number. Please contact Zapaca Service if you would like to have a combined shipment.
However, it may not be possible depending on the shipping status of the product. Please note.

Q:How many days will I receive the ordered product?
A:Regular delivery takes about 7 to 13 days, and express delivery takes about 5 to 8 days.
Delivery time may be longer during the period when orders are concentrated, such as in some areas such as remote islands and Okinawa, and in sales. Please note.

Q:What are the shipping and handling charges?
A:Regular shipping is free shipping, but in case of express delivery shipping will be borne by the customer. Regarding fees, customs duties or charges will be levied on the delivery of international orders. You will be responsible for the cost, but please contact your local customs office to check the customs clearance costs. Please note.

Q:I want to check the delivery status of the shipped products.
A:You can check the delivery status on the individual number search page of Japan Post. Please enter the slip number included in the product shipping guide email.

About returns and exchanges

Q:Can I return or exchange?
A:Whether the product can be returned or exchanged depends on the reason for the return and the product type. For details, please refer to"Returns and Exchanges"on our website.

Q:Can I cancel my cancellation?
A:We cannot accept cancellations. Sorry to trouble you, but please order again.

Q:I received a different or defective product from what I ordered.
A:I'm sorry. Please contact us from the inquiry form within 10 days after the item arrives.
We will guide you as soon as possible.

Q:Please tell me how to send the product when returning or exchanging.
A:Please be sure to contact us using the inquiry form before returning. We will contact you via the email address that you provided with information about returned or exchanged goods by Zapaka Service.

Other frequently asked questions

Q:Is there an expiration date for the coupon?
A:Yes. The expiration date varies depending on the coupon. Please check the email or SNS post when you issued the coupon.

Q:Please tell me about the storage of personal information, credit card information, etc.
A:We use a cryptographic communication technology called SSL (Secure Socket Layer) so that everyone can apply with peace of mind. Therefore, you do not have to worry about leakage during transmission. The registered information of members is protected by a password for privacy protection and security. Please manage your password strictly. Protecting your password and your computer from unauthorized access is important to you. Please be careful when using it on a computer shared by multiple people. We do not store credit card information, so there is no problem such as leakage. Please be assured.



The Paka Mail:service@zapaka.com
Phone number:86 15895632350