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About returns and exchanges

About returns

You can return the item within 14 days after the item arrives.
*Please inspect the item immediately after it arrives.

We cannot accept returns or exchanges in the following cases.
■Products purchased with a summary discount ■Products purchased with coupons ■Products purchased with wrapping ■Products marked as"*This item is not eligible for return"on the product detail page ■More than 14 days have passed since arrival Products ■ Products purchased from other sites ■ Products for which tags and accessories have been lost ■ Laundry products ■ Products that are clearly worn rather than being tried on ■ Products that have become dirty or damaged by the customer ■Products returned without notice without prior application upon arrival

If you wish to return or exchange the product, you must apply in advance.

Return flow


Please let us know by phone or email within 14 days after the item arrives.
service@zapaka.com
+86 183-6274-3768
Please include the following details when contacting us:
■ Order number ■ Product name/quantity ■ Reason for returning ■ Name ■ Contact information (phone number or email address)
After contacting us, please return the items below.

Postal:215008 (China)
Room No. 3-101, Jiangnan Jizo, No. 12 Xinzhuang West Road, Gusu District, Suzhou City
Room 101 Building No.3,Jiangnanzhizao,NO.12 xinzhuang Rd.(W),Gusu District Suzhou


Please send it by cash on delivery.


Please bear the shipping fee.

About exchange


Only in case of [defective item] or [Our negligence], it is possible to exchange within 14 days from the arrival of the item.
*If there is no replacement stock or if improvement is not expected even after replacement, we will inform you of the return.
*Only the same product number can be exchanged for products with different product numbers.
*We do not accept exchanges due to customer reasons such as different from the image/size does not fit/you ordered the wrong product.

For other parts of good quality or replacement with different color, the customer will be responsible for the shipping cost.
We will send the item you want to exchange with the prepayment, and after confirming the arrival, we will ship the exchanged item by cash on delivery.